Who we are
505 Plumbing, Heating & Cooling
Our website address is: https://505plumbing.com
Effective Date: 06/01/2025
505 Plumbing, Heating & Cooling (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking services, or interacting with our advertising and communications. This Privacy Policy outlines how we collect, use, and protect your information.
1. Information We Collect
We collect information from you when you:
- Fill out forms on our website
- Request an estimate, service appointment, or consultation
- Sign up for email or SMS communications
- Click on our ads via Google, Facebook, Instagram, or other platforms
- Interact with our website (via cookies, tracking pixels, and analytics tools)
Personal information may include:
- Full name
- Email address
- Phone number (mobile or landline)
- Address (for service purposes)
- IP address, browser type, and usage data
- Any other details you voluntarily provide
2. How We Use Your Information
We use the information we collect to:
- Provide and schedule plumbing, heating, and cooling services
- Respond to inquiries or customer service requests
- Send appointment confirmations, reminders, and updates via email or SMS
- Deliver personalized marketing and retargeting ads on platforms like Google and Meta (Facebook/Instagram)
- Improve website performance and customer experience through analytics
- Comply with applicable laws and service terms
3. Text Messaging & A2P Compliance
By submitting your phone number on our website, you consent to receive automated text messages (A2P SMS) related to:
- Appointment reminders
- Service follow-ups
- Promotions and special offers (if opted in)
Message and data rates may apply. You may opt out at any time by replying “STOP” to any SMS. For help, reply “HELP” or contact us directly.
4. Email Communications
When you provide your email, you may receive:
- Service-related emails (confirmation, receipts, updates)
- Occasional marketing emails (seasonal offers, service reminders, etc.)
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in every message.
5. Third-Party Advertising and Tracking
We use tools such as:
- Google Ads and Google Analytics
- Meta Ads (Facebook and Instagram)
- Tracking pixels and cookies for remarketing
These tools help us improve our ads and website by collecting non-identifiable user behavior data. This may include IP addresses, pages viewed, time on site, and conversion tracking.
You may control cookie preferences or opt-out of certain tracking via:
- Google Ad Settings
- Facebook Ad Preferences
- Browser-based tools and privacy settings
6. Data Security
We implement standard industry practices to protect your information. However, no method of electronic transmission is 100% secure. We cannot guarantee absolute security, but we work to protect your data with encrypted connections and limited access.
7. Information Sharing
We do not sell or rent your personal information to third parties.
We may share information with:
- Service providers (e.g., email and SMS platforms, booking systems)
- Advertising partners (to deliver relevant ads)
- Government or law enforcement (only when legally required)
8. Your Rights
You have the right to:
- Access or request a copy of your personal data
- Correct or update your information
- Request deletion of your data (as permitted by law)
- Withdraw consent from marketing communications at any time
9. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.” Continued use of our website or services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
505 Plumbing, Heating & Cooling
📞 [Insert Business Phone]
📧 [Insert Business Email]
